Today a rep shows up 1 hour earlier than scheduled pulls into our CUSTOMER handicapped parking space , pulls out his bags and comes through the doors. As I was with a customer he asked to use my telephone. Assuming he needed to make a quick call to check messages I pointed him in the direction of my office where I was able to hear him contacting several accounts FROM MY PHONE.
After about 20 minutes I am finished as he continues conducting business ON MY PHONE. After using my phone for at least 45 minutes he asks if I am ready to look at frames and started showing some new styles. Then his cell phone rings and he excuses himself to take a call for another 10 minutes. Upset with the fact this guy is wasting my time, I return to my lab to do some edging. Another patient then comes in which I begin servicing and he then finishes his cell phone call and returns to my office to conduct more personal business ON MY PHONE. In the meantime this guys frames are spread across my dispensary as I am trying to navigate customers around them. To top it all off he looses a sample frame and then suggested that I took it.
As a one man band most of the time, I am committed to servicing the needs of our patients first and executing business operations second. Reps which value our business relationship respect this and patiently wait as I meet these prevailing demands. This company has some nice product which I sell through pretty well but unfortunately I dislike dealing with their rep and therefore will not reorder as long as he remains the middleman.
Just Venting
Kevin
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