I would appreciate any help or ideas on how to solve a problem that has recently arisen in one of my optical stores.
My optician sold a pair of bifocal transitions in a semi-rimless frame. After one week he dropped them and they broke at the top of the lens.
We replaced them free of charge.
He came back three months later with the same problem wanting them replaced a second time for free. We said no that it was abuse.
Now he wants to sue us for his abuse and has made threatening remarks.
Has anyone had this kind of a problem.
Help.
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