Wondering what solutions offices have come up with to tackle "The Eternal Conflict" between the Front Desk/Pretest and Dispensing.

How are you guys tackling patients walking in for adjustments/pickups/repairs?

Our current "solution" (which honestly is not much of a solution) is to have the front desk come back to the dispensary and write a name on a white board. After many years of this "solution" the dynamic has soured to the point of the front desk simply just writing a name on the board, and say absolutely nothing to any dispensers that (may be available)

The expectation is that as dispensers its our job to constantly monitor the white board (even if we're head deep in a message to a patient/dr/ordering etc)

There are plenty of times where as a dispenser we can pause what we are doing to help the patient however its hard to help if its not communicated to us other then this white board.

HELP!!!