I work dispensing in a small clinic alongside two optometrists. Recently, we had a patient with a multifocal prescription. The standard "sphere cylinder x axis plus addition" format of prescription was given after the exam. The patient later contacted the office requesting the prescription broken up into separate distance and near prescriptions. We say, oh well that Rx is both, the optician wherever you purchase will be able to use it for two pairs. Then the patient tells us they are buying online and don't know how to read it themselves.
So my question is: are we required to provide the Rx broken into two like this?
Online optical products are currently deregulated and the patient does have the complete Rx (intended to be interpreted by a professional). I feel as though we are not required to assist with online purchasing...