I have used this software in many of my office for more than 8 years. In the past they always send me a CD to load the program, but this time, they said to go to my "online account" and log in with my password. What "online account", and what "password"??? Does anyone else here use Sharp VA System, and do you know how to access the account?

Their customer service department did reply and said, "refer to your online account..." Yes, this is after I told them I didn't have an account. And of course, they have no phone number.