Our office is having issues generating accurate and helpful reports from OfficeMate ("OM"). We are wondering if anyone else has the same problems?

We pay our providers based on receipts (actual money received, not total charges billed out) and we pay out differently depending on the category (i.e. optical, contacts, and professional services...etc.). We are trying to generate a report that will show fees charged (OM calls them "Gross Fees") and receipts (actual money received), allocated to provider and product categories. We have been unable to generate such a report and OM claims that such a report does not exist.

Question: Do any of you pay providers' bonuses based on receipts (actual money received) and if so, how do you use OM to figure them out?