Please don't read this - it's not a good use of your time.

I love zeiss product... however...

1. Outstanding credits from July (to present)
2. Being charged edge/drill fees on uncuts
3. Full price VSP redos
4. Mixed ARC on jobs (one teflon, one carat advantage)
5. No rep contact for 3mos (rep lives in town)
6. Prices change on redos
7. $20/day in shipping for local courier
8. Never a credit memo without asking
9. "Everyone is having slippage errors"
10. SunRx jobs with gapping
11. Lab response to LAB issues: "talk to your rep"
12. Credit promised by phone reps never came through
13. 3 phone calls get three answers on a particular lens availability
14. A patient requested Crizal Alize (vsp) and was shipped with Teflon without comment
15. Silhouette drill job recently came back with the reading area decentered out (PAL dots made a "V") after taking 14 days.


We're not a huge account, but I'm sure someone is willing to work for out $30-$35k/yr account. [/rant]