Originally Posted by
Uilleann
Wow! That's the sort of job that sends the milk streaming out of the lab guys nose! Seeing is believing and its true that there will always be a learning curve with new opticians. Of course - as has been mentioned - if they don't want to learn, I would encourage them to find a different line of work. Strongly. Otherwise, if there is nothing you can do as it pertains to the hiring process, you have two options:
1. Process the job as best you're able, and let the optician take the brunt of it from the soon to be VERY unhappy patient.
2. Tell the optician what they ordered either doesn't exist from the manufacturer, or is physically impossible to produce in a given Rx/frame combination. And let the optician call and take the brunt of it from the soon to be VERY unhappy patient.
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