Specialty Lenses

**P Doble** · 06-24-2004, 04:17 PM

Just wondering what your criteria is for Specialty Lenses. We seem to have a problem with manufacture defects. We try to persuede accounts to go with another manufacture, but some like the polaroid/mid-index option. Do you inform the patient of the wait time, push another product, or...what?

**Lee Prewitt** · 06-24-2004, 04:46 PM

Options, Options, Options! You give us what our options are of course. Yes tell me the expected wait time, what other lenses may be available or someother alternative. Now I can decide because I have the information. There is no need for you to get frustrated because I may insist on waiting 30-45 days for a particular lens. I am the one who has to deal with my frustrated customer. You can bet that I am giving them options for them to decide upon.

**P Doble** · 06-24-2004, 05:02 PM

I had, for example, 8 Specialty jobs this morning. Of those I had to reject 10 of the lenses for defects. I sometimes wonder if we are overly scrutinizing the product. I'm a lab supervisor and don't deal with the patients so I don't know what their response is with this issue.

**John R** · 06-24-2004, 05:07 PM

Originally Posted by P Doble

I had, for example, 8 Specialty jobs this morning. Of those I had to reject 10 of the lenses for defects. I sometimes wonder if we are overly scrutinizing the product. I'm a lab supervisor and don't deal with the patients so I don't know what their response is with this issue.

Well you could send the jobs to the customer with a note explaining why you have sent the product out even though its not up to your usual standards. This gives them the chance to decide what to do, they maybe happy to wait it out for a new pair while giving the end customer the faulty pair to be going on with.
Saves customers getting nasty becuse they have had to wait too long and end up canceling the job...

**Lee Prewitt** · 06-24-2004, 05:18 PM

Originally Posted by P Doble

I had, for example, 8 Specialty jobs this morning. Of those I had to reject 10 of the lenses for defects. I sometimes wonder if we are overly scrutinizing the product. I'm a lab supervisor and don't deal with the patients so I don't know what their response is with this issue.

Was this before you started processing or after? Is it a coating issue? From your post I presume you are dealing with polarized lenses. What defects could you be getting? Finally, if your defects are found in final inspection, it probably an internal procedural problem and not an issue with the speacialty supplier.

**P Doble** · 06-24-2004, 06:04 PM

Thanks John R for the idea. We, as a procedure, check all Specialty jobs before processing to save on time and processing costs. Yes these are polaroids.