:( As a professional believing in educating my patients, I try to explain them the pros and cons of products.
This guy walks in with Rx asking for rimless. Of course, I tell him about Poly, AR, all the advantages and benefits. No charges are mentioned yet. The guy leaves his Rx and tells me he’ll return the next day with his wife. HE DID NOT RETURN.
2 months later, the guy shows up with brand new pair of rimless: Poly, AR… just as I recommended to him. The best is… HE WANTS THEM ADJUSTED. He tells me that I really sounded professional and he wants me to adjust his glasses.
My question is: how much do you really have to tell customers so they don’t take what they’ve learned from you someplace else?
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