Originally Posted by
drk
OK, we have a lab-backed 1-yr ONE TIME scratch warranty on our lenses. Outside of that: tough. Scratches a second time in a year? Tough, you got your one warranty replacement.
Frames, we have a manufacturer-based 1-yr ONE time replacement if there is a breakage that can be considered a manufacturer defect.
No extra charge for warranty.
No copay to get warranty work.
We are not into the insurance game.
So what does this exclude?
"I dropped my glasses and ran over them."
"I lost my glasses."
There's no way we're going to warranty lost glasses, so that's a non-starter. But the "gray area" is when the patient HASN'T claimed their "normal wear and tear" warranty and they have the "I got hit by a meteor" scenario.
On the one hand, in one way we were willing to pay out for a more minor circumstance.
On the other hand, warrany is to back the quality of product, and a meteor to the face can only be blunted with RecSpecs or something. No quality failure occured.
So, how should we play it?
A. Warranty OF QUALITY of glasses...
B. Guarantee/(warranty?) kinda "no fault" and "no questions".
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