Sorry for what is likely a repeat question. (The forum is hundreds of pages long and I've been trying to hone in to no avail. )
So often a customer puts on a wire frame that could work for a progressive but it needs to be lowered either/or/and to accommodate the progressive corridor or to look right on the customer's face, -- such as not having the top of the frame up in their eye brows while the bottom is riding high. So, to me fitting correctly before measuring is fundamental. If we aren't doing that, we aren't serving the most minimum standard of care. But it also means sometimes the nose pads break when raising them on the frame. Consider the frame on the board may have been adjusted before. Or maybe like anything manufactured there are some items made better than others. Personally I think "it happens", part of the cost of doing business. If a customer comes in and wants an adjustment months later and it looks like they ran over their glasses with a wheelbarrow I tell them I'll try but I can’t be responsible if it breaks, and I try to provide some likelihood of that happening depending upon how bad... I've gotten pretty good at this over all.
.... seems, the new manager doesn't like broken , well broken anything, especially frames; in this case specifically the nose wire... well geez.
Does anyone have sure fire suggestions for this not happening? The sweeping "you should never break frames" like we should be clairvoyant and infallible seems a bit demeaningly out of bounds.
I could respond, "so do you want me to not adjust frames and just make a seg/ oc redo?"
Sure, and in my opinion, professionally, unacceptable. Give someone a shorter progressive while the frame is up in their eyebrows is ridiculous for serious quality but I have co-workers that do just that to prevent friction over broken stuff. (yup, a larger retailer) I'm not ready to go there. Any help is welcome! and many thanks!
PS also doesn't it seem like better frame board management would reduce this issue?
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