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Thread: Help me solve this mystery.

  1. #1
    OptiBoardaholic
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    Help me solve this mystery.

    I like to think that I am good at my job, but I have one thing that I have never figured out:

    When I hand somebody a frame and say "now, we're only trying this on for color, not for shape", or "so take a look at this shape, but ignore the color", people invariably try on the pair that I handed to them and go "oh I hate this shape" or "oh I hate this color", completely ignoring what I just said. I don't know man.... this bugs me and it happens all the time. Any sage advice?

  2. #2
    OptiBoardaholic IIxIPariahIxII's Avatar
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    I would say, patience and reiteration. Happens all the time. They definitely need new glasses so they can hear us better.

    Quote Originally Posted by Prentice Pro 9000 View Post
    I like to think that I am good at my job, but I have one thing that I have never figured out:

    When I hand somebody a frame and say "now, we're only trying this on for color, not for shape", or "so take a look at this shape, but ignore the color", people invariably try on the pair that I handed to them and go "oh I hate this shape" or "oh I hate this color", completely ignoring what I just said. I don't know man.... this bugs me and it happens all the time. Any sage advice?

  3. #3
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    This is the unsolvable question in optical. It really is quite unbelievable how often it happens. I have yet to find a solution.

  4. #4
    Master OptiBoarder optical24/7's Avatar
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    Mine was always a phone number: “ May I get your phone number?” The reply, “ Oh, you can call me anytime.”

    I will if you give me your phone number! “ Oh, my number! It’s xxx-xxxx”.

    I swear this happened way more than one would think.

  5. #5
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    Me: Would you like me to bill your insurance for your exam today?

    Patient: Yes.

    Me: Do you have your insurance card?

    Patient: **blank stare**... ...No.

    Me: Do you know who your insurance company is?

    Patient: No. But, I just get it though my work, so you can just like bill them right?

    Me: **blank stare**... ...No.

  6. #6
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Quote Originally Posted by Prentice Pro 9000 View Post
    Any sage advice?
    Don't ask.

    Sell only the frames on your wall.

  7. #7
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    Quote Originally Posted by Uncle Fester View Post
    Don't ask.

    Sell only the frames on your wall.
    i would like to, but with frames like Lindberg it’s not possible as much.

  8. #8
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    “I saw this round tortoise frame in here two years ago, do you still have it?”

  9. #9
    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by Prentice Pro 9000 View Post
    “I saw this round tortoise frame in here two years ago, do you still have it?”
    I bend light. That is what I do.

  10. #10
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    Quote Originally Posted by Prentice Pro 9000 View Post
    i would like to, but with frames like Lindberg it’s not possible as much.
    Bingo. It's one of the reasons people come to see me.

  11. #11
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    Quote Originally Posted by Prentice Pro 9000 View Post
    Any sage advice?
    Charge $30 for shipping to bring each frame in to the store to look at.

  12. #12
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Quote Originally Posted by Prentice Pro 9000 View Post
    i would like to, but with frames like Lindberg it’s not possible as much.
    My drilled rimless all have sample lenses that I limit their choice too but I see now why you are showing shapes.

  13. #13
    OptiWizard KrystleClear's Avatar
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    People do not listen and they don't read either. I have a form for when we use a patient's old or outside frame for new lenses. I briefly explain our policy if the frame breaks but tell them to read this form and sign. They just sign without reading. Okay... well don't scream at me when your frame breaks and you don't remember that you agreed that you are responsible for purchasing another frame (and lenses if we end up using a completely different frame).
    Krystle

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