Takes money to make money - as the saying goes. Want to watch your profits, patient base, and any good will the comminuty at lage holds for you shrivel into nothing? Be stingy with your hiring. Definitely understaff at all times, refuse to train, and definitely above all underpay!
Conversely, staff your medical practice appropriately for your patient load, and traffic (to include phone/fax/email/chat/records/Rx refills/etc), give them the training and tools they need to thrive, pay them every bit what they're worth, then pay them a bit more than that. Treat your staff as peers, and make sure they know they're valued above and beyond the 8-10 hours you get out of them every workday. Vacation, personal, sick time, random little acts like taking them to lunch, throw a small gift card their way. Send them home an hour early with pay here and there...those are the basics to have an incredibly tight office team, that supports each other and isn't constantly wanting or needing to find employment NOT with you.
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