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    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    VSP Modern eclaim...Observations

    So I'm using VSP Modern eclaim pretty much exclusively and over the last couple of weeks I've got some observations those of us stuck with it may find helpful (or not!).

    I always print a Service Report (I think most posters here do not) and note the 2 letter code at the bottom of the page to verify my charges are correct in what I'm charging. This most always gave me the accurate amount reflected on the Savings Statement.

    If it wasn't I would usually investigate and if in doubt always charge the higher number.

    However--- Lately Modern eclaim is forcing me to change frames overages from $0.00 (!!!) to the correct amount instead of automatically calculating it. Is it happening to you too?

    This requires me to manually adjust the Savings Statement. I give this to patients because I find when patients go home and decide we are cheating them because the free glasses are not free, and our itemized receipt is too much to decipher I can just tell them to call VSP and resolve it themselves with VSP and that's the end of that.

    I find frustrating that a progressive now always requires a V2200 and/or V2300 lined bifocal code as well. I hope they can fix this to always auto fill.

    Finally- It's bugging me that I'm finding the need to put in patient home addresses much more often.

    And BROTHER does it feel like I am doing ALL the work for them but- that's been building since I was doing paper forms in the 1990's.


    Any observations from others in the trenches?
    Last edited by Uncle Fester; 04-26-2022 at 02:07 PM. Reason: tweak...

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