Originally Posted by
DanLiv
I do try to dispense as you say drk. 99+% of the time the Rx and fit are excellent. Spending dispensing time on every customer to suss out a 10% complaint rate, and only a 1% problem rate is inefficient, plus distracts from what I consider the two most important parts of dispensing: ensuring proper fit and celebrating wonderful new eyewear. If there is really a problem, the customer will tell you. Too much querying of the final performance of the glasses suggests that the wearer is responsible for diagnostics, and instills doubt about the glasses being "right" until they have passed wearer scrutiny. The doctor and I have done the job to make sure everything is as it should be, the customer's only responsibility is to wear their eyewear as directed, and then report any persistent issues. Of course I answer any questions and will dive as deep into particulars as the customer wants, I try not to be dismissive. But asking if everything is ok, when the customer hasn't made any indication it isn't, is literally asking for problems.
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