Ah the joys of Eye Med!
Seeing benefits authorizations with a $200 allowance with 30% off the balance that seem straight forward enough but after processing are a significantly less charge.
Told by EM it's up to us to scroll through the 40 pages of "In Focus" to find out why their authorization is so misleading and our top notch office manager after a 20 minute phone call was still unconvinced they knew why this discount was so much greater.
She now wants me to enter the job immediately into EM while the patient is here to find the number. This is impracticable to say the least when it's busy (with profitable patients waiting!) so I'm thinking collect a $50- $100 deposit and if the amount due is different we will not face a refund and also explain if it is more, which is rare, I'll call with the higher cost to the patient before submitting.
I'm also tempted to just collect the amount I calculate and charge that- then call the patient only if it is more, but I'm not sure of how bad a spanking this will create if audited.
We require a financial disclosure form to be signed at the time of EM orders explaining to the patient we will not and cannot stop a job once ordered. Period. Which is I'm told EM's rule.
I'm all eyes to see your suggestions!
Thank you sir. May I please have another!!!
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