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Thread: Measure twice, order once

  1. #1
    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Redhot Jumper Measure twice, order once

    +9.75 RD22 in a 66ED frame. Don’t blame the lab if they reject the order.
    Call the lab first to check blank size and availability.
    And…..you originally sold this in a PAL with a +3.75 add that turned into a non adapt.
    This patient complaint is on you.
    Rant over.
    I bend light. That is what I do.

  2. #2
    What's up? drk's Avatar
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    That's some good opticianing.
    Last edited by drk; 06-22-2021 at 01:26 PM.

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    OptiBoard Professional OptiBoard Silver Supporter Optical Roy's Avatar
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    Roy W. Jackson, Sr. ABOC

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    OptiBoard Professional KrystleClear's Avatar
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    Yikes. Not sure if this was the case, but it sure would be nice of these chain and big box opticals provided some more in depth training and provided at least a little education on optics and how lenses are made. I have a friend who was hired at a certain big box discount store's optical with no prior experience and was given bare bones training and then left to work as the only optician - no other coworkers. At the low wages they pay, you can pretty much guarantee the salespeople are not going to seek out any more training or education on their own. This kind of thing is the result!
    Krystle

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    One eye sees, the other feels. OptiBoard Gold Supporter
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    Quote Originally Posted by Optical Roy View Post
    66 ED?

    Roberts Optical Ltd.
    Wauwatosa Wi.
    www.roberts-optical.com
    ~~~~~~~~~~~~~~~~~~
    Science is a way of trying not to fool yourself. - Richard P. Feynman

    It is easier to fool a man, than to convince a man he has been fooled. -Mark Twain

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    Quote Originally Posted by lensmanmd View Post
    +9.75 RD22 in a 66ED frame. Don’t blame the lab if they reject the order.
    Call the lab first to check blank size and availability.
    And…..you originally sold this in a PAL with a +3.75 add that turned into a non adapt.
    This patient complaint is on you.
    Rant over.
    Sounds like they need some Blue Roll too...

  7. #7
    What's up? drk's Avatar
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    It always works!

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    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by KrystleClear View Post
    Yikes. Not sure if this was the case, but it sure would be nice of these chain and big box opticals provided some more in depth training and provided at least a little education on optics and how lenses are made.
    This was an ABOC, WITH a lab background. Quote from the ABOC, “patient refuses anything smaller”. Might I add that NPD was 29.5?

    I provide training, have our reps provide training (frame and lens), share John Seeger’s videos, create cheat sheets and PPT slides, share relevant CE links, etc.
    For some reason, neither my 35+ years in the business, nor IOT/Zeiss trainings matter to them. They just “know it all”.
    I bend light. That is what I do.

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    At some point you have to tell the customer no, if you cannot do that what are you even doing?

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    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by NAICITPO View Post
    At some point you have to tell the customer no, if you cannot do that what are you even doing?
    100% agreed
    I bend light. That is what I do.

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    Even a novice optician should know that a 29 pd and a 66 ED is not a good fit. Then you throw in a +9.75, they are going to look terrible.

    "I understand you want a larger frame but this is not going to work out very well. Do you know what a prism is? Lenses at their most basic are basically two prisms put together. Let me draw you a picture, with your Rx the thickness will be in the middle of the lens because that is where the bases of the two prisms are. It is going to be extremely thin on the outside so if you pick out a larger frame there is a very good chance the lab will not be able to make a lens that is going to be thick enough on the edge that will hold in that larger frame. So ideally you want a frame that is as small as you can tolerate where your eye is closer to the center. I promise you even if the lab can make this lens--it is going to look awful. Let's find you a frame that will work out better for your complicated Rx."

  12. #12
    Master OptiBoarder OptiBoard Silver Supporter Barry Santini's Avatar
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    I think IOT’s new Shape-rendered digital blending allows for formally style/Rx mismatches like this example. I have personally used both plus and minus higher Rxs with terrific results.

    B

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    OptiBoard Professional KrystleClear's Avatar
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    Quote Originally Posted by lensmanmd View Post
    This was an ABOC, WITH a lab background. Quote from the ABOC, “patient refuses anything smaller”.
    One thing I have learned just in life overall is sometimes you just have to say no. A lot of opticians are afraid to say no. I would make sure IF the lab does make them that the optician in question has to dispense them.
    Krystle

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    This is the kind of stuff I talk about with my coworkers. Having worked in the lab... I've seen things! It always amazes me the stuff that "opticians" will order. ABO doesn't always mean good. I worked with an ABO optician who was totally clueless and I worked with an experienced optician that was not ABO and was awesome. Sad. I feel like having the lab background and seeing crazy stuff like this has helped me be a better optician. And yes... you have to be able to say no.

  15. #15
    What's up? drk's Avatar
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    Quote Originally Posted by Barry Santini View Post
    style/Rx mismatches
    I like the way you put that. Very succinct. Very easy to communicate.

    I'm stealing!

  16. #16
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Forgive me Lab's for I have sinned...

    I too occasionally send a, shall we say, challenge to our labs.

    Anyone know why I earn the sobriquet "Lightning" Fester when I do this?

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    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by Uncle Fester View Post
    Forgive me Lab's for I have sinned...

    I too occasionally send a, shall we say, challenge to our labs.

    Anyone know why I earn the sobriquet "Lightning" Fester when I do this?
    Challenging is one thing. I like challenges.
    Impossible is another. The RD22 was only available to us in a 65mm blank.
    I bend light. That is what I do.

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    Quote Originally Posted by NAICITPO View Post
    At some point you have to tell the customer no, if you cannot do that what are you even doing?
    I loved telling them no, when I'd dispense, back in the lab so i don't deal with pts anymore

  19. #19
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Quote Originally Posted by lensmanmd View Post
    Challenging is one thing. I like challenges.
    Impossible is another. The RD22 was only available to us in a 65mm blank.
    So set the edger a millimeter larger!

    (yes- this is a joke)

  20. #20
    Ghost in the OptiMachine Quince's Avatar
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    The other day I, a former surfacing lab manager, sold a FT polar lens to fit in the patient's own frame- the Oakley SplitShot... which has a 64 eye and 71 ED.

    What was I thinking?? I would need over an 80 PD for that to make cut out... *sigh I had to take full blame when the lab called to tell us it wouldn't make cut out. Thankfully, he had another frame he was willing to use so we saved the sale, only lost some time, but he was really cool about it. I think I was more upset than he was!

    If I would have been in my right mind, I would have had no problem telling him the issue- I simply didn't think of it. Apparently a year out of the biz was enough to throw me off my game!
    Have I told you today how much I hate poly?

  21. #21
    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by Quince View Post
    The other day I, a former surfacing lab manager, sold a FT polar lens to fit in the patient's own frame- the Oakley SplitShot... which has a 64 eye and 71 ED.

    What was I thinking?? I would need over an 80 PD for that to make cut out... *sigh I had to take full blame when the lab called to tell us it wouldn't make cut out. Thankfully, he had another frame he was willing to use so we saved the sale, only lost some time, but he was really cool about it. I think I was more upset than he was!

    If I would have been in my right mind, I would have had no problem telling him the issue- I simply didn't think of it. Apparently a year out of the biz was enough to throw me off my game!
    Possibly a 69 NPD would have worked, though.......in a 80mm blank
    I bend light. That is what I do.

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