I was looking through our VSP EOBs and I noticed we weren't always getting our service fee when photochromic was a covered option for the patient. I called VSP and was told the office does not receive a service fee for tints or photochromic lenses if it is a covered option under a signature plan. We also don't get a service fee for disabled patients or children getting polycarbonate lenses. The person I talked to was unable to fax or email me anything in black and white explaining this policy and they were unable to find it in the online provider manual. Anybody else ever hear of this? Is this something that rolled out with the new enhancement charts from March 2021 or has this been in effect a while?
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