Is our industry really getting as poor as it seems? It hurts my heart to see and hear about some of the things "Opticians" are doing, or better yet not doing these days. Just had a lady that drove almost 2 hours because she was told her frames where broke and couldn't be fixed. She called several optical shops asking if they could be fixed, I gave her the standard answer, "Ma'am until I see them I can't say for certain."
This poor lady, on a fixed income, that's another issue, went to several Optical's and was told, they could sell her new frames, as a last ditch effort she had her sister drive her the 2 hours, for me to spend 5 minutes adjusting and reshaping her frame, that was not broke, for her. She had fell and the screw pulled out of the temple, seen it a thousand times and fixed this issue 9,999 times. Do we not train anymore, is it just about the almighty dollar? Her and her 2 sisters made appointments to come back for exam and glasses. Great service = better patient returns.
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