Long story short, pt ordered glasses in mid December, a few weeks goes by, I call the lab to see how they are coming along, only to be told the lens is on back order. I tell the gentleman, he's super understanding, and just wants the best lens he can get. He doesn't mind waiting. Fast forward a (month!) later, we receive the job, and they completely fail our final inspection. I give him a call, and again, he understands, he doesn't mind waiting. I call to have them remade.

A few weeks go by, I contact the lab again, only to be told that they are on back order ...again. We don't have an option on using a different lab to the pts insurance.

In short, how do you make patients happy whenever the lab won't communicate with you? The guy is the nicest, but I can't help but they there is something else we could do to help him out.

Thanks!