I've fielded manybe one or two of these calls in years past - though this year there has been loads more all at once. Calling from "EyeMed Insight", and always in a very thick foreign accent. This afternoon's was Russian/Ukranian. They ask all sorts of questions about the clinic: hours, doctor's names, are we accepting new pts, and when are the very next available appts...etc. Very strange. They never give a pt name, and NEVER actually schedule an appointment. And what's with the accents?
Are pts somehow so inept as to not be able schedule their own appointments anymore? Seriously though, WTH is this silliness??
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