Results 1 to 6 of 6

Thread: Any one else having sporadic problems with Versant?

  1. #1
    OptiWizard
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    302

    Any one else having sporadic problems with Versant?

    I have several patients with the same plan that I can not file claims for. It is just saying member benefit not found. It is not happening with all of them though which is even more strange. So far no luck when calling just got hung up on after talking to 2 people and 45 minutes of waiting.

  2. #2
    OptiBoard Novice Dana1217's Avatar
    Join Date
    May 2020
    Location
    USA
    Occupation
    Dispensing Optician
    Posts
    6
    They are terrible! Had to stop seeing those patients!

  3. #3
    OptiBoard Apprentice
    Join Date
    Dec 2014
    Location
    United States
    Occupation
    Optical Retail
    Posts
    26
    Even worse was our practice. We moved location since October of 2019 and they still haven't changed our office address (yet our billing address was changed asap). Recently they've been sending every lab job and lab supplied contact lenses from their NewTownSquare Lab to a random patient's address and customer service says "we have no way of contacting NewTownSquare"...

  4. #4
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,251
    So now Metlife has bought out Versant? What does this mean. Better or worse?

  5. #5
    Rising Star
    Join Date
    Dec 2015
    Location
    Washington State
    Occupation
    Dispensing Optician
    Posts
    65
    So now Metlife has bought out Versant? What does this mean. Better or worse?
    As far as I know, most Metlife plans contract with VSP. On the list of managed care discount plans, I'd say going from Versant to VSP is an upgrade in customer service at least.

  6. #6
    Master OptiBoarder OptiBoard Silver Supporter
    Join Date
    Feb 2016
    Location
    usa
    Occupation
    Dispensing Optician
    Posts
    512
    Quote Originally Posted by grudyfan13 View Post
    As far as I know, most Metlife plans contract with VSP. On the list of managed care discount plans, I'd say going from Versant to VSP is an upgrade in customer service at least.
    I have to assume MetLife bought Versant(Davis Visoin and Superior Vision) so they can dump VSP.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Looking to renegotiate w/ Versant
    By juno in forum General Optics and Eyecare Discussion Forum
    Replies: 0
    Last Post: 01-21-2020, 12:30 PM
  2. Lets play a game. How long were you on hold with Davis/Versant today?
    By Sledzinator in forum General Optics and Eyecare Discussion Forum
    Replies: 51
    Last Post: 01-09-2020, 03:41 PM
  3. Trouble with Versant!
    By craigandi in forum General Optics and Eyecare Discussion Forum
    Replies: 29
    Last Post: 12-12-2019, 04:32 PM
  4. Problems ordering Dr supplied contacts through versant.
    By Sledzinator in forum General Optics and Eyecare Discussion Forum
    Replies: 0
    Last Post: 12-02-2019, 01:48 PM
  5. IE 6 problems.
    By optispares in forum Just Conversation
    Replies: 12
    Last Post: 12-18-2001, 05:46 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
OptiBoard is proudly sponsored by:
Younger Optics and Vision Equipment