Lets play a game. How long were you on hold with Davis/Versant today?

[Sledzinator]

47 Minutes then the system hung up on me.

[Uilleann]

Sounds just like EyeMed, and Hoya Safety as well! Good luck!

[King of the Lab]

2 1/2 hours before someone picked up.

Lab broke a POF.

Lens still came back wrong after as well.

[AngeHamm]

I was on hold for two and a half hours on Monday. I stepped away from the phone for a moment, someone picked up, and they hung up before I could get back to the phone.

[Sledzinator]

New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.

[AngeHamm]

My coworker had to call three times on three consecutive days just to get an old authorization deleted. Over nine hours total time on hold. She finally called the customer line and demanded to be transferred directly.

[cbeard08]

Still waiting for call back from Monday

[Sledzinator]

Still waiting for call back from Monday

Pro Tip...you will never get that call back. We have tried several times and never gotten one.

[cbeard08]

Pro Tip...you will never get that call back. We have tried several times and never gotten one.

Yep agree. But...A few weeks ago I gave them my cell phone number to call back and they called at 8 PM that night. This may be the protocol for call backs? They just end up being after hours. I never have checked the caller ID at the office. If any of you out there would take a late call I would suggest giving an evening number. Good luck! -C. Beard

[AngeHamm]

We got another number for Davis and have been getting right through: 1-800-283-9374

[Sledzinator]

We got another number for Davis and have been getting right through: 1-800-283-9374

This is gold! Just used it and got through immediately. Thank you so much for this.

[AngeHamm]

This is gold! Just used it and got through immediately. Thank you so much for this.

[pbrownlee]

Did not work for us yesterday. On hold for 6 hours.

[King of the Lab]

[Russ in Texas]

47 Minutes then the system hung up on me.

5 or 6 hours on hold for us over the last 2 work days and we still never got through. We are just trying to place an online order and it won't let us complete it. I finally dropped NVA, Avesis, and VBA, so Davis is next!