Lets play a game. How long were you on hold with Davis/Versant today?

[skt]

ditto for us!!!!...opt-out contract,,no more 2+ hour holds to get a remake authorization.....

[Sledzinator]

Unfortunately I don't really have a say if we take Versant or not. 4 hours on hold today and just had to hang up. 5 hours yesterday just for the girl to say she had no clue how to help us and then put us on hold for an hour without resolving our issue. They email they sent admitting how bad they messed this up said they hired 20% more call center staff failed to mention the new staff has no idea what they are doing. This is beyond ridiculous and someone needs to be held accountable but no one will. Also the magic phone number doesn't work anymore.

[AngeHamm]

I hope that with time the call wait time will be back to normal.

"Normal" call time was routinely an hour plus, so I don't see that as a win.

[tsmith1315]

We're still using the Davis site until next week. Fingers crossed...

I sent a message to our Field Consultant about an order submission with errors, and he said not to bother with the call center due to the hold times.
He told me to email any issues to him that would normally require the assistance of customer service, including remakes, backdated authorizations, etc.
This will initiate a callback, but at least we won't have to wait on hold, and we have someone that's accountable.

[AngeHamm]

We're still using the Davis site until next week. Fingers crossed...

I sent a message to our Field Consultant about an order submission with errors, and he said not to bother with the call center due to the hold times.
He told me to email any issues to him that would normally require the assistance of customer service, including remakes, backdated authorizations, etc.
This will initiate a callback, but at least we won't have to wait on hold, and we have someone that's accountable.

I didn't know Davis had "Field Consultants."

[tsmith1315]

Yep, I think they're called "Professional Field Consultants". It's who I would go to with Provider Relations questions, contract questions, etc.

The last# I have for the Davis corporate office is 800-328-4728, that's how I found our Field Consultant a few years back.