Page 1 of 2 12 LastLast
Results 1 to 25 of 28

Thread: Lets play a game. How long were you on hold with Davis/Versant today?

  1. #1
    OptiBoardaholic
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    283

    Lets play a game. How long were you on hold with Davis/Versant today?

    47 Minutes then the system hung up on me.

  2. #2
    Eyes eastward... Uilleann's Avatar
    Join Date
    Jan 2007
    Location
    Utah
    Occupation
    Dispensing Optician
    Posts
    2,790
    Sounds just like EyeMed, and Hoya Safety as well! Good luck!

  3. #3
    Master Jedi King of the Lab's Avatar
    Join Date
    Jul 2012
    Location
    Los Angeles, CA.
    Occupation
    Optical Laboratory Technician
    Posts
    365
    2 1/2 hours before someone picked up.

    Lab broke a POF.

    Lens still came back wrong after as well.
    Erik Zuniga, ABOC.

  4. #4
    Master OptiBoarder AngeHamm's Avatar
    Join Date
    Apr 2010
    Location
    Richmond, VA
    Occupation
    Optical Retail
    Posts
    1,974
    I was on hold for two and a half hours on Monday. I stepped away from the phone for a moment, someone picked up, and they hung up before I could get back to the phone.
    I'm Andrew Hamm and I approve this message.

  5. #5
    OptiBoardaholic
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    283
    New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.

  6. #6
    Master OptiBoarder AngeHamm's Avatar
    Join Date
    Apr 2010
    Location
    Richmond, VA
    Occupation
    Optical Retail
    Posts
    1,974
    My coworker had to call three times on three consecutive days just to get an old authorization deleted. Over nine hours total time on hold. She finally called the customer line and demanded to be transferred directly.
    I'm Andrew Hamm and I approve this message.

  7. #7
    OptiBoard Novice
    Join Date
    Dec 2018
    Location
    Indiana
    Occupation
    Optical Laboratory Technician
    Posts
    4
    Still waiting for call back from Monday

  8. #8
    OptiBoardaholic
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    283
    Quote Originally Posted by cbeard08 View Post
    Still waiting for call back from Monday
    Pro Tip...you will never get that call back. We have tried several times and never gotten one.

  9. #9
    OptiBoard Novice
    Join Date
    Dec 2018
    Location
    Indiana
    Occupation
    Optical Laboratory Technician
    Posts
    4
    Quote Originally Posted by Sledzinator View Post
    Pro Tip...you will never get that call back. We have tried several times and never gotten one.
    Yep agree. But...A few weeks ago I gave them my cell phone number to call back and they called at 8 PM that night. This may be the protocol for call backs? They just end up being after hours. I never have checked the caller ID at the office. If any of you out there would take a late call I would suggest giving an evening number. Good luck! -C. Beard

  10. #10
    Master OptiBoarder AngeHamm's Avatar
    Join Date
    Apr 2010
    Location
    Richmond, VA
    Occupation
    Optical Retail
    Posts
    1,974
    We got another number for Davis and have been getting right through: 1-800-283-9374
    I'm Andrew Hamm and I approve this message.

  11. #11
    OptiBoardaholic
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    283
    Quote Originally Posted by AngeHamm View Post
    We got another number for Davis and have been getting right through: 1-800-283-9374
    This is gold! Just used it and got through immediately. Thank you so much for this.

  12. #12
    Master OptiBoarder AngeHamm's Avatar
    Join Date
    Apr 2010
    Location
    Richmond, VA
    Occupation
    Optical Retail
    Posts
    1,974
    Quote Originally Posted by Sledzinator View Post
    This is gold! Just used it and got through immediately. Thank you so much for this.
    I'm Andrew Hamm and I approve this message.

  13. #13
    OptiBoard Apprentice
    Join Date
    Aug 2016
    Location
    Oklahoma
    Occupation
    Optometrist
    Posts
    13
    Did not work for us yesterday. On hold for 6 hours.

  14. #14
    Master Jedi King of the Lab's Avatar
    Join Date
    Jul 2012
    Location
    Los Angeles, CA.
    Occupation
    Optical Laboratory Technician
    Posts
    365
    Erik Zuniga, ABOC.

  15. #15
    Rising Star Russ in Texas's Avatar
    Join Date
    Nov 2007
    Location
    Texas
    Occupation
    Optometrist
    Posts
    65
    Quote Originally Posted by Sledzinator View Post
    47 Minutes then the system hung up on me.

    5 or 6 hours on hold for us over the last 2 work days and we still never got through. We are just trying to place an online order and it won't let us complete it. I finally dropped NVA, Avesis, and VBA, so Davis is next!



    Click image for larger version. 

Name:	Davis.jpg 
Views:	62 
Size:	44.9 KB 
ID:	14520

  16. #16
    Master Jedi King of the Lab's Avatar
    Join Date
    Jul 2012
    Location
    Los Angeles, CA.
    Occupation
    Optical Laboratory Technician
    Posts
    365
    That's amazing
    Erik Zuniga, ABOC.

  17. #17
    Rising Star Russ in Texas's Avatar
    Join Date
    Nov 2007
    Location
    Texas
    Occupation
    Optometrist
    Posts
    65
    Thanks for that number Andrew, it took awhile but we got through on it.

  18. #18
    OptiBoard Apprentice Optical Roy's Avatar
    Join Date
    May 2019
    Location
    Nacogdoches Texas
    Occupation
    Dispensing Optician
    Posts
    17
    We take Davis but get to use our own lab of choice, my life is now has so much more time for real work.
    Roy W. Jackson, Sr. ABOC

  19. #19
    OptiBoard Apprentice Optical Roy's Avatar
    Join Date
    May 2019
    Location
    Nacogdoches Texas
    Occupation
    Dispensing Optician
    Posts
    17
    Roy W. Jackson, Sr. ABOC

  20. #20
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,170
    Thank you! I would love it if I could use our local lab. Anyone have a list of the labs?

  21. #21
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,170
    I guess I should ask... would it even be worth it if you are still on hold with them forever? We do not take Davis for materials, just for exams, so we loose a lot of patients. If I could use my preferred lab and not have problems calling them, our office might consider picking them up. Advise welcome!

  22. #22
    OptiBoard Apprentice Optical Roy's Avatar
    Join Date
    May 2019
    Location
    Nacogdoches Texas
    Occupation
    Dispensing Optician
    Posts
    17
    I attached the House Bill but that was for Texas, you can check with you lab reps and they may know, that's how I found out about the legislation.
    Roy W. Jackson, Sr. ABOC

  23. #23
    OptiBoardaholic
    Join Date
    Feb 2012
    Location
    Flat Land
    Occupation
    Dispensing Optician
    Posts
    283
    Quote Originally Posted by mervinek View Post
    I guess I should ask... would it even be worth it if you are still on hold with them forever? We do not take Davis for materials, just for exams, so we loose a lot of patients. If I could use my preferred lab and not have problems calling them, our office might consider picking them up. Advise welcome!
    I hope that with time the call wait time will be back to normal. As far as the lab work goes I couldn't be happier especially in comparison to the the previous lab. The website isn't great either. Still pretty buggy. I am sincerely hoping that with time these things will be resolved. Then again this is Davis so their track record would suggest otherwise.

  24. #24
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,170
    Quote Originally Posted by Optical Roy View Post
    I attached the House Bill but that was for Texas, you can check with you lab reps and they may know, that's how I found out about the legislation.
    Thank you!

  25. #25
    Master Jedi King of the Lab's Avatar
    Join Date
    Jul 2012
    Location
    Los Angeles, CA.
    Occupation
    Optical Laboratory Technician
    Posts
    365
    3 hours and 45 for a 2 minute convo today.

    Anyone else get their apology email?
    Erik Zuniga, ABOC.

Thread Information

Users Browsing this Thread

There are currently 2 users browsing this thread. (1 members and 1 guests)

  1. tsmith1315

Similar Threads

  1. Lets play "Who makes this frame"
    By eryn in forum General Optics and Eyecare Discussion Forum
    Replies: 3
    Last Post: 05-04-2013, 04:56 PM
  2. did DAVIS recently send their clients new frame towers? If so, about how long ago?
    By eyechick1969 in forum General Optics and Eyecare Discussion Forum
    Replies: 2
    Last Post: 07-21-2011, 03:58 PM
  3. Replies: 4
    Last Post: 03-07-2007, 03:09 AM
  4. Lets Unite and Drop Gas Prices Today
    By Leo Hadley Jr in forum Just Conversation
    Replies: 15
    Last Post: 04-21-2006, 09:30 AM
  5. Lets Play Army....
    By John R in forum Just Conversation
    Replies: 0
    Last Post: 03-23-2003, 01:21 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
OptiBoard is proudly sponsored by:
Younger Optics and Vision Equipment