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Thread: Lets play a game. How long were you on hold with Davis/Versant today?

  1. #1
    OptiBoardaholic
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    Lets play a game. How long were you on hold with Davis/Versant today?

    47 Minutes then the system hung up on me.

  2. #2
    Eyes eastward... Uilleann's Avatar
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    Sounds just like EyeMed, and Hoya Safety as well! Good luck!

  3. #3
    Master Jedi King of the Lab's Avatar
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    2 1/2 hours before someone picked up.

    Lab broke a POF.

    Lens still came back wrong after as well.
    Erik Zuniga, ABOC.

  4. #4
    Master OptiBoarder AngeHamm's Avatar
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    I was on hold for two and a half hours on Monday. I stepped away from the phone for a moment, someone picked up, and they hung up before I could get back to the phone.
    I'm Andrew Hamm and I approve this message.

  5. #5
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    New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.

  6. #6
    Master OptiBoarder AngeHamm's Avatar
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    My coworker had to call three times on three consecutive days just to get an old authorization deleted. Over nine hours total time on hold. She finally called the customer line and demanded to be transferred directly.
    I'm Andrew Hamm and I approve this message.

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