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Thread: Lets play a game. How long were you on hold with Davis/Versant today?

  1. #1
    OptiBoardaholic
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    Lets play a game. How long were you on hold with Davis/Versant today?

    47 Minutes then the system hung up on me.

  2. #2
    Eyes eastward... Uilleann's Avatar
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    Sounds just like EyeMed, and Hoya Safety as well! Good luck!

  3. #3
    Master Jedi King of the Lab's Avatar
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    2 1/2 hours before someone picked up.

    Lab broke a POF.

    Lens still came back wrong after as well.
    Erik Zuniga, ABOC.

  4. #4
    Master OptiBoarder AngeHamm's Avatar
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    I was on hold for two and a half hours on Monday. I stepped away from the phone for a moment, someone picked up, and they hung up before I could get back to the phone.
    I'm Andrew Hamm and I approve this message.

  5. #5
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    New record for me! First an hour for the person to tell me that I need order entry even though i hit the right option. Then another 2 and a half hours until I finally got my remakes called in.

  6. #6
    Master OptiBoarder AngeHamm's Avatar
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    My coworker had to call three times on three consecutive days just to get an old authorization deleted. Over nine hours total time on hold. She finally called the customer line and demanded to be transferred directly.
    I'm Andrew Hamm and I approve this message.

  7. #7
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    Still waiting for call back from Monday

  8. #8
    OptiBoardaholic
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    Quote Originally Posted by cbeard08 View Post
    Still waiting for call back from Monday
    Pro Tip...you will never get that call back. We have tried several times and never gotten one.

  9. #9
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    Quote Originally Posted by Sledzinator View Post
    Pro Tip...you will never get that call back. We have tried several times and never gotten one.
    Yep agree. But...A few weeks ago I gave them my cell phone number to call back and they called at 8 PM that night. This may be the protocol for call backs? They just end up being after hours. I never have checked the caller ID at the office. If any of you out there would take a late call I would suggest giving an evening number. Good luck! -C. Beard

  10. #10
    Master OptiBoarder AngeHamm's Avatar
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    We got another number for Davis and have been getting right through: 1-800-283-9374
    I'm Andrew Hamm and I approve this message.

  11. #11
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    Quote Originally Posted by AngeHamm View Post
    We got another number for Davis and have been getting right through: 1-800-283-9374
    This is gold! Just used it and got through immediately. Thank you so much for this.

  12. #12
    Master OptiBoarder AngeHamm's Avatar
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    Quote Originally Posted by Sledzinator View Post
    This is gold! Just used it and got through immediately. Thank you so much for this.
    I'm Andrew Hamm and I approve this message.

  13. #13
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    Did not work for us yesterday. On hold for 6 hours.

  14. #14
    Master Jedi King of the Lab's Avatar
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    Erik Zuniga, ABOC.

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