Man doc, I wish I owned the pharmacy you use, they must be getting rich refilling your BP meds!
1. 90% retention rate? Celebrate! Roll a fatty! Break open a bottle of Ripple! Heck, go all in and get a case of Busch beer and share with staff! That’s really good compared to what I see in many offices. You’re doing something right, congrats!
2. You personally answer these random dumb calls?.....Why?.......Don’t you have staff more than capable to answer these simple questions? “ Well hi Mr. Warby! Oh, the doctor only prescribes in 1/8ths. He suggests that locations that can’t fill an Rx as prescribe should refuse to fill...”
3. Do you slap puppies if they have an accident indoors? (Ah..don’t answer that. Never incriminate yourself on a public forum
). All doctors, in all fields, have patients that don’t take their doctors advice. And yes, they return to these same doctors with the same complaints or new issues because they did not follow the doctors order. That 2nd visit is your opportunity to let them know they “ didn’t follow my plan of treatment”. .... They are your “puppies “. Don’t swat ‘em on the nose, educate them. ( I’ve read peeing a little on the newspaper gives puppies a smell and incentive to do the same...oh, sorry to going off topic...j
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