CSR (two positions available)

Laboratory Customer Service Representative

  • The primary focus of this position is to act as a representative of our company and to provide top quality customer service clients. One plus years of previous optical industry and Call Center experience is required.

Specific duties:

  • Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or rework orders, technical questions and conduct outbound calls.
  • Investigate and troubleshoot shipping and delivery concerns.
  • Act as a liaison between the lab and inter-company laboratories.
  • Perform other duties within the customer service department or other areas as assigned.
  • Maintain a clean and organized work environment while observing all company policies, rules and safety practices.

Physical Demands:

  • The ability to lift and move up to 10 lbs to waist height unaccompanied.
  • Regularly sit for duration of shift.
  • Occasionally required to walk, stand, stoop, climb or balance.

Work Environment:

  • Fast paced, office environment, regularly work with others.

Qualification Requirements:

  • Previous optical related experience and/or training is a plus. One or more years of previous Call Center experience required.
  • Ability to communicate effectively and professionally in a team environment.
  • Ability to read and comprehend simple instructions.
  • Basic math and computer skills: Microsoft Office, Microsoft Word, Microsoft Excel, Email. DVI a plus
  • High School education or equivalent required.


PM me for more information and or to set up an interview.