CSR (two positions available)
Laboratory Customer Service Representative
- The primary focus of this position is to act as a representative of our company and to provide top quality customer service clients. One plus years of previous optical industry and Call Center experience is required.
Specific duties:
- Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or rework orders, technical questions and conduct outbound calls.
- Investigate and troubleshoot shipping and delivery concerns.
- Act as a liaison between the lab and inter-company laboratories.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment while observing all company policies, rules and safety practices.
Physical Demands:
- The ability to lift and move up to 10 lbs to waist height unaccompanied.
- Regularly sit for duration of shift.
- Occasionally required to walk, stand, stoop, climb or balance.
Work Environment:
- Fast paced, office environment, regularly work with others.
Qualification Requirements:
- Previous optical related experience and/or training is a plus. One or more years of previous Call Center experience required.
- Ability to communicate effectively and professionally in a team environment.
- Ability to read and comprehend simple instructions.
- Basic math and computer skills: Microsoft Office, Microsoft Word, Microsoft Excel, Email. DVI a plus
- High School education or equivalent required.
PM me for more information and or to set up an interview.
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