Oh look. EyeMed messed it's pants. Yet Again.

[skt]

maybe they finally realized that their IT foks had major screw-ups and went back to the old way..im hoping

[AngeHamm]

I finally had a frame show up in their database. Yay!

But now all my labs are gone no matter how I re-enter them, so I can't actually order anything.

[Uncle Fester]

I finally had a frame show up in their database. Yay!

But now all my labs are gone no matter how I re-enter them, so I can't actually order anything.

[gaspoweredrobot]

Update, if you're going the House Brands route, you'll want to hit the bit at the top that says (paraphrasing from memory, sorry) "Can't find what you're looking for? Search here" and just finish filling the form out as usual. It's the clickable link right above the fields where you'd type everything into.

[skt]

Thanks..was having issues yet again

[Uilleann]

And again the past three days...

Anyone else? Ugh.

[skt]

So agreed!!!!!!!!!

[GAgirl]

And again the past three days...

Anyone else? Ugh.

Our office doesn't take any vision plans but I have seen problems with Eyemed talked a lot about on the Opticians On Facebook group the last few days. Sorry you're having so many problems.

[skt]

YES..3 days of nonsense

[Uncle Fester]

Yup.

[val]

Was the same here in Florida.

[skt]

every frame I have now is "HOUSE COLLECTION"

[AngeHamm]

It was better a couple hours ago, but apparently now it's not again.

[Mariah2020]

Same in Colorado.

[Uncle Fester]

I think Eye Med is trying to adjust the program and they did not test it enough.

I'm getting pages that pop up that I've never seen before. Are they lab related?

Anyway has anyone called them as it's really,really broken right now.

Maybe one in five attempts seems to be able to process.