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Thread: Oh look. EyeMed messed it's pants. Yet Again.

  1. #51
    Eyes eastward... Uilleann's Avatar
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    And again the past three days...

    Anyone else? Ugh.

  2. #52
    Master OptiBoarder
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    So agreed!!!!!!!!!

  3. #53
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    Quote Originally Posted by Uilleann View Post
    And again the past three days...

    Anyone else? Ugh.
    Our office doesn't take any vision plans but I have seen problems with Eyemed talked a lot about on the Opticians On Facebook group the last few days. Sorry you're having so many problems.

  4. #54
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    YES..3 days of nonsense

  5. #55
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Yup.

  6. #56
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    Was the same here in Florida.

  7. #57
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    every frame I have now is "HOUSE COLLECTION"

  8. #58
    Master OptiBoarder AngeHamm's Avatar
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    It was better a couple hours ago, but apparently now it's not again.
    I'm Andrew Hamm and I approve this message.

  9. #59
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    Same in Colorado.

  10. #60
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    I think Eye Med is trying to adjust the program and they did not test it enough.

    I'm getting pages that pop up that I've never seen before. Are they lab related?

    Anyway has anyone called them as it's really,really broken right now.

    Maybe one in five attempts seems to be able to process.

  11. #61
    Master OptiBoarder
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    all my frames for em are "house collection"

  12. #62
    Master Jedi King of the Lab's Avatar
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    So more than usual, EYEMED claim website is just been atrocious the past week.

    Slow load times no matter the browser.

    Anyone else having this issue?
    Erik Zuniga, ABOC.

  13. #63
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    I can not get internet explorer, google chrome or Safari to work, so I called this morning. Was told that since they upgraded the system a few weeks ago that I have to use Internet Explorer. Told them that does not work and the customer service rep was surprised since no one else had called to complain. I asked to speak with someone in IT and was told they don't have a telephone number.

  14. #64
    Master Jedi King of the Lab's Avatar
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    LMAO, yeah, that is their favorite answer.

    And upgrade? No, downgrade is more like it.

    Last edited by King of the Lab; 05-28-2019 at 07:29 PM.
    Erik Zuniga, ABOC.

  15. #65
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    Dunno for everyone else, just tried with the gamut of browsers we have at our office. IE and chrome were a no-go, but Firefox seemed more or less unaffected by the issues. Good luck!

  16. #66
    Eyes eastward... Uilleann's Avatar
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    And today. Again. How can they POSSIBLY operate a business like this??

  17. #67
    Master Jedi King of the Lab's Avatar
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    Quote Originally Posted by Uilleann View Post
    And today. Again. How can they POSSIBLY operate a business like this??
    Davis Vision is worse though, 2 1/2 hours on hold the other day.
    Erik Zuniga, ABOC.

  18. #68
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    Insurance is the reason I am retiring next July after 40 years of dispensing. It is no longer enjoyable.

  19. #69
    Compulsive Truthteller OptiBoard Gold Supporter Uncle Fester's Avatar
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    Quote Originally Posted by eyescott View Post
    Insurance is the reason I am retiring next July after 40 years of dispensing. It is no longer enjoyable.
    "Why are you beating your head against the wall?"

    "Because it feels so good when I stop!"

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