So, I had a patient today that purchased SV Experio poly polarized. What I charged the patient didn't add up to the VSP savings statement, so we called VSP. Apparently now, we can't go by the co-pays listed on the lens enhancement charges that we print out with the patient's authorization number. If they are purchasing poly polarized, you add your office's charge for poly to the charge for polarized, then take off 20%. Then add the co-pay for the Experio.
While I had them on the phone, I asked why we can no longer see the patient savings statement without submitting. She said too many people were just pulling up the savings statement and then trying to make the charges fit. They apparently were getting a lot of calls from people having to redo the claim. That excuse really made no sense to me, but what do I know? We always used the PSS to verify we had the right amounts. Now without that, seems like they'd be getting a lot more calls.
Ah, the joys of working for an office that takes insurance.
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