Hi, I have an onboarding scheduled tomorrow afternoon with Patch. Would you mind telling me how the first month has worked out for you with their service?
Hi, I have an onboarding scheduled tomorrow afternoon with Patch. Would you mind telling me how the first month has worked out for you with their service?
Last edited by Bestinsight; 08-20-2018 at 06:48 PM.
Sure. So far I'd say I'm about 50/50 satisfied and unsatisfied. My biggest gripe is the time it takes to get patients 'Verified' which means loaded into the system and confirmed coverage. Quite often you end up having to use Patch's online chat system and get help from one of their helper folks. The helpers are always very pleasant but it's not a real-time chat situation, typically it takes some time going back and forth and can be very annoying and slow. I'm not the one who does most the billing in our office and the young lady who's in charge of that has definitely had some gripes with the speed of the system. However, she was off today and I verified and billed about a half dozen patients quickly and easily so when it works, it works really well.
The payments have been coming in quickly and accurately so no problems there. Also, I've been surprised by how many other out of network insurances we've billed. I had anticipated it being almost entirely VSP but we've done plenty of others. Although I do have some gripes about the speed of the system, our patients haven't griped once yet.
While I'm certainly not screaming from the rooftops about how wonderful the system is, it DOES work. Also, the patch folks give quite a sales pitch about the evolution of their product and how improvements are always in the pipeline so I hope they keep their word on that and it improves.
*Big sigh...
I've been asked to get further opinion on Patch. Personally, I think all insurance is just a bunch of flaming hoops to jump through, but the office manager is looking to add to our capture rate for out of network plans.
So if anyone wants to either add praise for Patch or give me ammo against it, I will gladly accept either as long as they are honest. Thanks!
In the meantime, I think we should come up with a PSA about how insurance is fooling people into thinking they are saving money.
Have I told you today how much I hate poly?
Just broadcast a constant stream of Drugs, Inc. in the waiting room, with a sign above the television that says "Now imagine this, but for insurance companies."
At this point I'd have a very hard time giving it a solid endorsement. I'm chalking it up to a necessary evil almost entirely because VSP is being so damn difficult. In my opinion the system is too slow and needs too much assistance from their online chat 'helpers'. I keep waiting for it to improve it's speed and efficiency but haven't seen that happen.
As I've said before, when it works it is REALLY nice but too often it doesn't and becomes entirely too tedious and time consuming.
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