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Thread: Need a part for IC Berlin

  1. #1
    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Need a part for IC Berlin

    Hey peeps. One of my techs lost a clip for an IC Berlin Arne. No color code, but it is a very dark brown. It is a POF, but we do not have an account with them. Please come to our rescue. TIA

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    We had an issue with a broken POF from a vendor we didn't use. We called the company, and they allowed us to order the frame with a credit card as a one time thing. Have you tried calling and explaining what happened? They might do it, for end-use customer satisfaction. If the customer service rep won't help, ask for a manager. Good luck!

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    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Quote Originally Posted by ajonesgirl View Post
    We had an issue with a broken POF from a vendor we didn't use. We called the company, and they allowed us to order the frame with a credit card as a one time thing. Have you tried calling and explaining what happened? They might do it, for end-use customer satisfaction. If the customer service rep won't help, ask for a manager. Good luck!
    yeah, no. I tried that once before. IC Berlin said no. I had to locate a vendor and order through them. No bueno! I did receive a response from a business partner. Waiting for the part to arrive.

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    That lab tech would be nicknamed Munich for the rest of his/her days if they worked with me.

  5. #5
    OptiBoardaholic
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    call these guys. Don't tell them it came from me lol (202) 331-7566. It's a shop in DC that carries them.

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    Master OptiBoarder OptiBoard Silver Supporter lensmanmd's Avatar
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    Thanks. I'll keep this number in mind.

    I was able to obtain that part last week.

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