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Thread: Hoya's new(old) 3M Safety corporation, version 2.0 for windows...

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    Eyes eastward... Uilleann's Avatar
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    Hoya's new(old) 3M Safety corporation, version 2.0 for windows...

    Is anyone else enjoying the "new" level of service Hoya brought when they bought out 3M? I don't think I've ever been lucky enough to sit on hold for 20 minutes for a rep before (with 3M). And they seem to have achieved never before seen levels of ineptitude when it comes to figuring out warranty issues from old orders. It can't be just us. Is it just us???

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    Manuf. Lens Surface Treatments OptiBoard Gold Supporter
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    Blue Jumper the "new" level of service Hoya brought when they bought out 3M?.....................

    Quote Originally Posted by Uilleann View Post

    Is anyone else enjoying the "new" level of service Hoya brought when they bought out 3M? I don't think I've ever been lucky enough to sit on hold for 20 minutes for a rep before (with 3M). And they seem to have achieved never before seen levels of ineptitude when it comes to figuring out warranty issues from old orders. It can't be just us. Is it just us???

    HOYA

    UPDATEDOct. 13, 2016, with details on acquisition amount.

    Hoya Corp. (TYO:7741)said today it inked a deal to buy Performance Optics and its subsidiaries Vision Ease and Daemyung Optical for roughly $476 million.

    The ¥48.98 billionacquisition includes Performance Optics’ ophthalmic lens manufacturingbusiness, which includes polycarbonate, photo chromic, polarized and high indexeyeglass lenses, according to Tokyo-based Hoya.

    https://www.visionease.com/blog/2017...nce-optics-llc



    However I have not been able to find a deal made to purchase the 3m optical facilities besides the one of the intension to do so, back in 2016.
    Maybe it never happened.

    http://news.3m.com/press_releases/me...d_acquisitions
    Chris Ryser
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    http://optochemicals.com............................. http://arcoatings.com

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    OptiBoardaholic
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    To actually answer your question it has been bad for us too. Hopefully it's working out the kinks. Between Hoya and Davis too much of my time is spent on wait these days.

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    Optical Janitor OptiBoard Silver Supporter peyes's Avatar
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    Interesting feedback. We use a lot of (3M) Hoya Pentax safety frames and we have not had any problems yet. We order our product by email and simply contact our sales rep for any warranty replacements.

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    Eyes eastward... Uilleann's Avatar
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    Quote Originally Posted by Sledzinator View Post
    To actually answer your question it has been bad for us too. Hopefully it's working out the kinks. Between Hoya and Davis too much of my time is spent on wait these days.
    THANK you. ;)

    It's been an issue we're seeing with increasing frequency. Was just interested to learn if others were seeing it as well on their safety contract work.

    Quote Originally Posted by peyes View Post
    Interesting feedback. We use a lot of (3M) Hoya Pentax safety frames and we have not had any problems yet. We order our product by email and simply contact our sales rep for any warranty replacements.
    All of ours is contract work, and is typically faxed in when ordered. It's not been the order process per se, but more the length of time jobs are taking, weird processing issues, and particularly difficulty in getting warranty frame and lens issues resolved correctly or timely. That's all.

    Cheers

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    Optical Janitor OptiBoard Silver Supporter peyes's Avatar
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    Oh. I understand the problem now. Yes on the contract side the turn around is a bit delayed. We actually make safety glasses for a number of plants so we are purchasing frames primarily although we are the go between for several. I detest depending on them or Davis to apply completed product. If something goes wrong the patient immediately assumes it is your fault.

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