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Thread: Major Frustration (over and above usual Davis Vision annoyances)

  1. #1
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    Angry Major Frustration (over and above usual Davis Vision annoyances)

    Has anyone else experienced the inability to get a hold of a real person at Davis for remakes etc. It took a total of
    3 days and over 2 hours on hold o call in a simpl rx redo?...This is new in 2018.

  2. #2
    My Brain Hurts jpways's Avatar
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    Yes, its gotten much worse. I'm taking a guess at this, but average hold times are 30-45 minutes to get someone (I have broken 90 minutes on hold) to get someone. And not only that, once you get someone it seems like they're a trainee and they have to ask someone for an answer, so I end up with another 5-10 minutes of hold time once I finally reach someone. There used to be a direct phone number for the Philadelphia (Newton Square) lab so that you could check your lab status directly at the lab, but now that number just redirects to the order department.

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    when you call them you are not getting a Davis Rep, you are getting basically someone who writes the info down and passes it to order entry. I had a grove size and send get redone seven times, because, they kept never putting the groove in.
    the best is when you call provider relations they put you on to order entry who then transfers you back to provider relations,
    It is horrible, i hate it. and the kicker is, you can't complain because no body their cares.

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    this is what "supervisor" said...it's out of our hands..no one cares

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    besides dropping them, which is not my decision to make, so please leave that out as a response if that is the only advice, what are our options as providers?

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    Master OptiBoarder rbaker's Avatar
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    Quote Originally Posted by EyeManDan View Post
    besides dropping them, which is not my decision to make, so please leave that out as a response if that is the only advice, what are our options as providers?
    And "It is horrible, i hate it. and the kicker is, you can't complain because no body their cares" and apparently no one in your organization cares ether.

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    This makes me glad I left my old office which was a Davis provider. Loving my new no Davis, no essilux location. I remember sending an email to Davis when I was at my old location and couldn't get through to them. I got an automatic response and ended up getting a ton of optical junk emails. The only advice I can give is to call your rep when you have a remake and can't get through.

  8. #8
    Master Jedi King of the Lab's Avatar
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    You have a regional Davis Rep, idk how you can manage to get their contact info, but when we brought our problems to her attention it got wayyyyy better.

    Definitely do not try saying "Davis Vision" into a bathroom mirror x3 times, they will not magically appear.
    Erik Zuniga, ABOC.

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    Master OptiBoarder AngeHamm's Avatar
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    Quote Originally Posted by mervinek View Post
    This makes me glad I left my old office which was a Davis provider. Loving my new no Davis, no essilux location. I remember sending an email to Davis when I was at my old location and couldn't get through to them. I got an automatic response and ended up getting a ton of optical junk emails. The only advice I can give is to call your rep when you have a remake and can't get through.
    I left an office that was a Davis provider, where I had spent years trying to get the owner to drop it. I ended up at an office that didn't take Davis, which was a relief, but the practice was a bad fit for me and I moved on to a better job, where I am now. Unfortunately, this new place is again a Davis provider. Here's the twist: the first place finally dropped Davis a few months after I left, and because they are literally a stone's throw from my new practice, I'm now seeing a huge influx of Davis patients--my old patients from the place down the hill. FML.
    I'm Andrew Hamm and I approve this message.

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    Quote Originally Posted by AngeHamm View Post
    I left an office that was a Davis provider, where I had spent years trying to get the owner to drop it. I ended up at an office that didn't take Davis, which was a relief, but the practice was a bad fit for me and I moved on to a better job, where I am now. Unfortunately, this new place is again a Davis provider. Here's the twist: the first place finally dropped Davis a few months after I left, and because they are literally a stone's throw from my new practice, I'm now seeing a huge influx of Davis patients--my old patients from the place down the hill. FML.
    That sucks!

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    Master OptiBoarder AngeHamm's Avatar
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    Quote Originally Posted by mervinek View Post
    That sucks!
    But is also hilarious.
    I'm Andrew Hamm and I approve this message.

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    seriously, you guys should get a law suit against them. Sue them for negligence with the damages being the wasted hourly rates for employees that have to spend time facilitating redo jobs, getting hold of them over the phone, lost client because they think it's you screwing up, not the Davis lab.

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    Quote Originally Posted by Jaketull View Post
    seriously, you guys should get a law suit against them. Sue them for negligence with the damages being the wasted hourly rates for employees that have to spend time facilitating redo jobs, getting hold of them over the phone, lost client because they think it's you screwing up, not the Davis lab.
    I would love to see someone do this!

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    Quote Originally Posted by Jaketull View Post
    seriously, you guys should get a law suit against them. Sue them for negligence with the damages being the wasted hourly rates for employees that have to spend time facilitating redo jobs, getting hold of them over the phone, lost client because they think it's you screwing up, not the Davis lab.
    I'm in

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    Quote Originally Posted by Jaketull View Post
    seriously, you guys should get a law suit against them. Sue them for negligence with the damages being the wasted hourly rates for employees that have to spend time facilitating redo jobs, getting hold of them over the phone, lost client because they think it's you screwing up, not the Davis lab.
    Quote Originally Posted by mervinek View Post
    I would love to see someone do this!
    I too would love to see this get laughed out of every lawyers office.

  16. #16
    My Brain Hurts jpways's Avatar
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    Quote Originally Posted by Jaketull View Post
    seriously, you guys should get a law suit against them. Sue them for negligence with the damages being the wasted hourly rates for employees that have to spend time facilitating redo jobs, getting hold of them over the phone, lost client because they think it's you screwing up, not the Davis lab.
    If there was a class action lawsuit for every company that had long hold times and gave you bad customer service, there wouldn't be a cable company in business

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    HAHAHA!! So true! I hated working with Davis vision at my practice. I did everything that I could online. I tried to just take their customer service department out of the equation completely. I just kept track of all my invoice numbers from original jobs and remakes, all my packing slips, any thing I could use to prove my case to my employer on the terrible service given there and what I needed to prove that I was doing my job correctly.

    What I did find to be helpful was most of our Davis clientele were current and retired UAW workers who LOVE LOVE LOVE to complain to their union benefit reps. A few of them caused a pretty big stink and within a few weeks I had a direct line to a supervisor and my own personal Davis rep. I still do what I can online, but this has been a big help.

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    ME TOO!!!!!!..Im figuring if the complaint volume keeps rising, the employers will eventually get involved...I personally am having my patients register
    a complaint not only with Davis..but with their human resources department.

  19. #19
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    Quote Originally Posted by skt View Post
    ME TOO!!!!!!..Im figuring if the complaint volume keeps rising, the employers will eventually get involved...I personally am having my patients register
    a complaint not only with Davis..but with their human resources department.
    This is they key to changing things here. Get the Members to rally against Davis, have them get their pitch forks and torches out.
    As i explain to them i am just the provider if we call we basically are told to go pound sand. If members call they get what ever they want pretty much.

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