Results 1 to 6 of 6

Thread: Optical Survey

  1. #1
    Rising Star
    Join Date
    Nov 2008
    Location
    Harrisburg,Pa
    Occupation
    Dispensing Optician
    Posts
    93

    Optical Survey

    The docs want to do a patient satisfaction survey of our optical. They don't want the opticians involved in it. Any ideas on the logistics of how to run it to get the patients to actually participate.

  2. #2
    Ghost in the OptiMachine OptiBoard Silver Supporter Quince's Avatar
    Join Date
    Jan 2016
    Location
    Sebago ME
    Occupation
    Optical Laboratory Technician
    Posts
    1,054
    You could offer a set amount or percentage off for future pairs after completing or you could enter them into a drawing for some sort of prize. We have run promos before where we have a giveaway for something related to the frame lines we carry, ex. branded tote bag, unisex plano sunglass, drink tumbler. This is a good time to hit up your reps for some fun give away items.
    Have I told you today how much I hate poly?

  3. #3
    Master OptiBoarder
    Join Date
    Feb 2013
    Location
    PA
    Occupation
    Dispensing Optician
    Posts
    1,170
    The only thing I can think of is to give them self-addressed stamped envelopes...but even then, it's iffy. You can always go old school and have someone else call the patient and do it over the phone, but I find that a lot of people don't answer, or are at work. Maybe if they fill out the form, turn it in with their names on it that they can be in a drawing to win some kind of prize. Gift cards are best, but optical products can usually be provided by your reps at no charge to you.

  4. #4
    OptiBoard Apprentice
    Join Date
    Aug 2013
    Location
    IA
    Occupation
    Dispensing Optician
    Posts
    24
    We use Websytem3 for our appointment reminders. They have a feature that will send patients and email asking them to fill out a survey the day after their appointment. We use this feature. It gives you a good idea on how you are doing. keeps staff out of it completely.

  5. #5
    Master OptiBoarder rbaker's Avatar
    Join Date
    May 2000
    Location
    Gold Hill, OR
    Occupation
    Other Optical Manufacturer or Vendor
    Posts
    4,319
    You will get the greatest response by email. There are a number of good customer satisfaction survey applications out there. I'm not sure if they are still in business but there used to be a company called "Secret Shopper" that was quite proficient rating customer service and ferreting out employee theft.
    Last edited by rbaker; 11-09-2017 at 05:11 PM.

  6. #6
    OptiBoard Professional
    Join Date
    Mar 2014
    Location
    East Bay, CA
    Occupation
    Dispensing Optician
    Posts
    176
    Quote Originally Posted by iaxbbcp View Post
    We use Websytem3 for our appointment reminders. They have a feature that will send patients and email asking them to fill out a survey the day after their appointment. We use this feature. It gives you a good idea on how you are doing. keeps staff out of it completely.
    yup, same.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 0
    Last Post: 05-27-2015, 09:30 AM
  2. Take our SURVEY about Purchasing Trends in the Optical Industry and You Could WIN!
    By Aolili in forum General Optics and Eyecare Discussion Forum
    Replies: 0
    Last Post: 05-27-2015, 09:28 AM
  3. Survey Results from Transitions Optical
    By Newsroom in forum Optical Industry News
    Replies: 0
    Last Post: 03-28-2009, 12:27 PM
  4. Replies: 0
    Last Post: 03-21-2003, 04:57 PM
  5. SURVEY - Optical Tools
    By PAkev in forum General Optics and Eyecare Discussion Forum
    Replies: 20
    Last Post: 11-13-2000, 10:05 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
OptiBoard is proudly sponsored by:
Younger Optics and Vision Equipment