I had a patient came back for complaint last week, she got a pair of essilor Ds one progressive lens, her prescription is plus based for her two eyes. Her add is +2.50.
she was complainting about intermediate, she said she can see distance and near well, but she can't see the computer, I was trying to ask her to move her head to see if she can see any spot for computer clearly.she was angry since she had been waiting for a long time to be served. She felt stupid for what I requested.

Any idea for this case? Should I upgrade her lenses if she come back or suggest her to get a pair of office lens for computer?

Thanks for help!