I am doing some market research on problems opticians are having that could be solved with software. Particularly, I came across a random snippet on the internet from an optician spending a lot of time keeping track which glasses their customers are interested in, where they are in the sales process, and with remembering to follow up with customers after some period of time.

Is this something you deal with? If there were a software product out there to accomplish this, what else would you like it to do?

Thanks for any help!