I work for an office that has multiple locations and each location has its own optician. We aren't that busy so one optician is enough for most days. I have from time to time filled in at one office or another and when I go to one in particular I get comments from patients about how much happier and nicer I seem than the other person that normally works there. I will also get people that drive to my location because they don't like the person from that location. The problems range from not being friendly to more often than not being condescending. Some say they weren't listened to and were made to feel like they had to get what he was offering . I also get the distinct impression this person does not care for Medicaid patients. I am not sure what I should do with this information. I don't know if I should talk to the manager or not. We don't get comments like this often but I think their are more people that feel this way than we know. The flip side is this person is a skilled optician with a lot of knowledge and experience. We have some people that only want to see this person for their glasses. I think though if everyone was being treated equally everyone would want this person working on their glasses and we would hear mostly praise with very little grumbling but its seems to me it isn't so. I also feel like I cannot say or should not say anything because this person has been with the company for many years more than me, has a lot more experience than me also. Some of the problem could also be his demeanor. How many complaints do I need to hear before the issue needs to be addressed by our manager. This is obviously not just a couple of unhappy patients but is an ongoing issue Really breaks my heart to see people especially our patients being treated poorly .
Bookmarks