Is anybody having issues with submitting for Contact lenses? We've had several with members being eligible for frame and lenses or frames and contact lenses. We check the boxes, put in all info, and then get the screen for price entry, but there is nothing for the contact lens pricing...even when we go back and try to file just for the contact lenses the screen for pricing doesn't come up and therefore we can't submit for the contact benefit at all. I've called EM and they state that we can submit a written claim which seems a little backward to their claim of streamlining the process, plus leaves open the possibility that we will not be compensated for the claim AND, if paid, takes from 5 to 10 business days...This only happens on the newer type online forms. Anybody else having similar issues?
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