We do not charge a warranty copay. This includes the 1 time, no questions asked.. including if the dog chewed them, replacement. However our pricing is such that we have this already built in. The "value packages" do not include the no questions asked policy unless they specifically pay for it.
The frames we have that are covered in full by VSP are either ones purchased at a great enough discount that we can still support the program, or from vendors/reps who are willing to help make this happen. We also do not pay shipping on most of our frame purchases.
We do self warrant on many frames, including our value line.
Some days I worry that we are pricing ourselves out of the frame market, since we are higher than most. However when I explain our liberal policies, most patients still appreciate paying that extra for the service and convenience. Its rarely used, but when it is, it offers a fantastic savings to them.
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