You just ordered two jobs from your in house lab at a branch of your national retail chain you are just filling in at... You've made sure the lenses were in stock. You entered the order AS WRITTEN by the doctor, but it just happens to be in plus cyl... It's also one of the rare times you don't manually transpose before sending the ticket to the lab. Lab manager comes back with them and asks you to reorder them, it was effectively ordered wrong, they don't accept orders in plus cyl.... Even tho you happen to know their software transposes automatically, all the lab has to do is enter the rx as written.... I have received a hand full of unacceptable answers, the higher ups audit how scripts are entered and it has to be a certain percentage of each cylinder type, even down to just plain that's always how we've done it. Well golly, I guess working full time five years at multiple locations for this company as a licensed optician has taught me nothing cause this is the first time I've heard of that rule... So I continue to question it, give me one good reason why? It seems like an arbitrary rule based on someone's loathing or lack of understanding plus cyl, a software defect nobody has caught on to and/or nobody wants to expose/disclose... I just want one good reason... Why? In a world where we are all trying to keep remakes down, why this frivolous "plus cyl is wrong" mentality is happening? I do know one thing. If this were MY optical shop and the lab I used called and said you need to redo this order we don't accept plus cyl, I'd drop them like a hot potato! Maybe I have a narrow view since I am not well traveled outside this company so that's why I'm asking everyone else's opinion. Thanks in advance!
P.S. the 'that's always how we've done it' makes me think of this experiment:
https://youtu.be/y-PvBo75PDo
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