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Thread: Sharp Visual Acuity Software - This company is a royal pain!

  1. #1
    Ophthalmic Optician
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    Sharp Visual Acuity Software - This company is a royal pain!

    I have used this software in many of my office for more than 8 years. In the past they always send me a CD to load the program, but this time, they said to go to my "online account" and log in with my password. What "online account", and what "password"??? Does anyone else here use Sharp VA System, and do you know how to access the account?

    Their customer service department did reply and said, "refer to your online account..." Yes, this is after I told them I didn't have an account. And of course, they have no phone number.
    Ophthalmic Optician, Society to Advance Opticianry

  2. #2
    Doh! braheem24's Avatar
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    Everyone has a phone number...

    Registry Registrant ID:
    Registrant Name: Graham McPartland
    Registrant Organization: Graham McPartland
    Registrant Street: McPartland Medical Sharp VA Sharp System 788 S Front St Suite A
    Registrant City: Central Point
    Registrant State/Province: OR
    Registrant Postal Code: 97502
    Registrant Country: US
    Registrant Phone: +1.8013486561
    Registrant Phone Ext:
    Registrant Fax:
    Registrant Fax Ext:
    Registrant Email: support@sharpva.com
    Registry Admin ID:
    Admin Name: Graham McPartland
    Admin Organization: Graham McPartland
    Admin Street: McPartland Medical Sharp VA Sharp System 788 S Front St Suite A
    Admin City: Central Point
    Admin State/Province: OR
    Admin Postal Code: 97502
    Admin Country: US
    Admin Phone: +1.8013486561
    Admin Phone Ext:
    Admin Fax:
    Admin Fax Ext:
    Admin Email: support@sharpva.com
    Registry Tech ID:
    Tech Name: Domain TechContact
    Tech Organization: Domain TechContact
    Tech Street: 701 First Ave.
    Tech City: Sunnyvale
    Tech State/Province: CA
    Tech Postal Code: 94089
    Tech Country: US
    Tech Phone: +1.4089162124

  3. #3
    Ophthalmic Optician
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    Thanks, I'll give it a try tomorrow!
    Ophthalmic Optician, Society to Advance Opticianry

  4. #4
    One eye sees, the other feels OptiBoard Silver Supporter
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    Quote Originally Posted by Johns View Post
    I have used this software in many of my office for more than 8 years. In the past they always send me a CD to load the program, but this time, they said to go to my "online account" and log in with my password. What "online account", and what "password"???
    What's a "CD"?
    Science is a way of trying not to fool yourself. - Richard P. Feynman

    Experience is the hardest teacher. She gives the test before the lesson.



  5. #5
    Doh! braheem24's Avatar
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    It's a savings account people with 10 or more opticals leave their children when they kick the bucket.

  6. #6
    OptiBoard Novice
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    yes. now its through the account

  7. #7
    OptiBoardaholic CNG's Avatar
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    This company does have some interesting software like a quick visual field one or the VA software. Downside is that they are not easy to get a hold of...but the price is so low.

  8. #8
    Ophthalmic Optician
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    The product is VERY good, I just alway have issues getting responses/help when I need it. It's a great value, no doubt.
    Ophthalmic Optician, Society to Advance Opticianry

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