Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States.

We currently have a Customer Service Representative career opportunity at our Dallas, TX location.

The Customer Service Representative is responsible for serving as the single point of contact on a day to day basis for all internal and external customers by utilizing an in depth knowledge of company products and services as well as fostering strong customer relationships to increase customer retention and drive growth for the business.

• Follow established processes and systems to ensure the Laboratory Customer Care Standards are met or exceeded for every customer contact.
• Demonstrate 100% follow through in every commitment.
• Effectively present and discuss the products, promotions and services that contribute to the growth of the Lab Network.
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Support strategic sales plans and marketing strategies.
• Communicate effectively with General Manager, Sales Team and other lab team members regularly updating them to guarantee that customer expectations are met and any problems or issues are addressed in a timely and professional manner.
• Ability to identify and meet customers’ needs and requirements; provide a welcoming and positive experience for customers via regular inbound and outbound phone contact.
• Other duties as directed by Manager.

• High School diploma, GED or equivalent. College course work preferred.
• Minimum of two years of Customer Service or Sales experience.
• Optical background/work history preferred
• Exceptional Communication skills; practices active listening with a strong command of the English language in both written and oral forms.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong technical skills; comfort level navigating and interfacing with online applications
• Keyboarding skills with demonstrated ability to type a minimum of 30 wpm.
• Familiar and knowledgeable with MS Office a plus.