Hello board members,
I'm not sure if such a thread exists but I wanted to make one where we can share general sales tips, how to overcome customer hinderence's and closing sales methods and techniques, etc.
There are some great Opticians on this board and I'm a noobie who's in and out of the profession quiet often but I want to know how you guys seal the deal.
We get these a lot
1) The price is too much
2) I wasn't planning on buying glasses today, just stopped in to have a look (sometimes with or without rx)
3) I'm not sure how it looks I need a friend or family member that needs to come in and help me
4) I'm shopping around and your the first store
just a a few off of my head, there could be 5 or 6 other optical stores close by but of course you want customers to buy from you.
Some tips i can give is always having good body language with a positive tone, it's more important than some of the words that come out of your mouth, people will decide within 15 seconds or less if your someone they want to deal with.
Also understanding the wants and needs of different generations and learning how to deal with them (generation X,Y, Z, Baby Boomers)
Typically I would like to know what do you say exactly to close your sales and how do you tactically overcome customer hesitations and locking it in. Hope this thread can benefit us all because being good in sales is key to success.
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