The company I work for has always relied on a service offered by "Michaelson & associates" to Mystery-shop our locations, and evaluate how we're doing our job. I don't know about the rest of you guys, but I have a problem with this.
recently I received results from our last Mystery shop. Out of a possible 100 points, my store received an embarrasing 62. after scratching my head, and looking further into the results, I found that the person payed to shop my store was someone who had ordered from us before. Due to problems from our outside lab,His eyewear was received late. we were forced to give him a refund, and end result, was a very disguisted customer
Then I found that the time he shopped our store was the busiest day and time of the week(saturday). This made it hard to take extra time with answering all of the questions,and possibly get a passing grade.
Just want to know if anyone else has to deal with this bogus stuff?? I know it can give you an idea of how you are doing your job, but don't think it is a fair measurement,considering what I've told.
eyeguy01
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