I received a fax prescription verification for contacts for a person that is not a patient at our clinic. I sent back the form noting this is not our patient and not our rx. I now received a 2nd fax that says they received my fax that said this isn't my patient, but could I look again and it has the exact same information the first fax had on it. So I tried to call the number on the form, and got a disconnected noise and a woman's voice saying this line is busy. I than went online and found a number to call VisionDirect. I was able to talk to a sales person who said it's their company policy to send a 2nd verification fax even after they receive our first fax. How is this acceptable?
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