I recently bought a new pair of eyeglasses with polycarbonate lenses. This is my third pair since 2011 and the prescription has remained fairly consistent: -0.25 spherical for one eye, and -2.00 cylindrical for the other. After getting this latest pair home I noticed that the AR coating (Crizal Avancé) came out uneven. I have included a photo of this new pair as well as my old. You can see the colorful banding that happens as a result. I took them back, explained what the issue was, and was told the issue would be fixed. When I went to pick them back up nothing had changed. There was still banding. Today they called me up on the phone as if they were confused about what I seemed to think the issue was. I re-explained the issue and they claimed that the banding was not the result of the anti-reflective coating but instead the polycarbonate lens itself. I explained that I have had two other pairs of glasses that were nearly identical that didn't have this problem. They insisted it was the polycarbonate and that they would instead use Trivex this time around. I feel like I've been very patient with them, but am getting a bit of a runaround from them. I am not sure how I should handle this going forward. Does anyone here have any recommendations? Thanks.
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